Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at modpizza-cafe.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Mod Pizza operates as a food service business in the United States. Our contact information for all privacy-related matters is as follows:

For any questions, concerns, or requests related to this Privacy Policy, please contact us at the email address listed above. We will respond to all legitimate inquiries within a reasonable timeframe, and no later than the period prescribed by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at modpizza-cafe.click
• Registered users and account holders
• Customers who place online orders or interact with our digital services
• Individuals who subscribe to our newsletters or promotional communications
• Anyone who contacts us via email, phone, or any other communication channel
• Participants in our loyalty programs, contests, surveys, or promotional events

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of those third parties independently, as we have no control over their practices.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of information we collect include, but are not limited to, the following:

3.1 Information You Provide Directly

When you voluntarily interact with our website or services, you may provide us with the following types of personal information:

• Identity Information: Full name, username or display name
• Contact Information: Email address, phone number, mailing address, billing address, delivery address
• Account Credentials: Username, password (stored in encrypted form), and account security questions
• Order and Transaction Data: Items ordered, order history, special instructions, dietary preferences, and customization choices
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process transactions. Please note that payment card information is processed through secure, PCI-DSS compliant third-party payment processors and is not stored on our servers in raw form.
• Communications: Messages, feedback, reviews, complaints, or any other content you submit to us via contact forms, email, or customer support channels
• Loyalty Program Data: Points balance, redemption history, membership tier, and related preferences
• Survey and Promotional Information: Responses to surveys, contest entries, and preferences expressed during promotional activities

3.2 Information Collected Automatically

When you access our website, we and our third-party partners may automatically collect certain technical and usage data, including:

• Device Information: IP address, device type, device identifier, operating system type and version, browser type and version, screen resolution, and language settings
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, exit pages, and navigation patterns within our website
• Log Data: Server logs that record your interactions with our website, including timestamps, error logs, and access records
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS-level location data unless you explicitly grant permission.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for more details)
• Session Information: Information about your browsing session, including session duration and interaction sequences

3.3 Information Collected from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or log in via a third-party authentication provider, we may receive certain profile information such as your name, email, and profile picture
• Payment Processors: Transaction confirmation data and fraud prevention signals
• Marketing Partners: Aggregated demographic and interest-based data used for targeted advertising
• Analytics Providers: Behavioral and engagement data to help us understand how our website is used
• Delivery Service Partners: Order fulfillment and delivery status updates

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification, racial or ethnic origin, religious beliefs, health information, or biometric data, unless strictly required for a specific service and with your explicit consent. To the extent that payment card data could be considered sensitive, we handle it through PCI-DSS compliant processors as noted above.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and related transactions
• Creating and managing your account
• Providing customer support and responding to your inquiries
• Sending order confirmations, receipts, and delivery status updates
• Managing our loyalty and rewards program
• Processing payments and preventing fraudulent transactions

4.2 Website Improvement and Analytics

• Analyzing website traffic, usage patterns, and user behavior to improve our website functionality and user experience
• Conducting internal research and development to enhance our products and services
• Diagnosing technical problems and maintaining the security and integrity of our systems
• Testing new features, promotions, and content to optimize our offerings

4.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and personalized recommendations about our products and services, where you have consented to receive such communications
• Delivering targeted advertisements on our website and third-party platforms based on your interests and browsing behavior
• Administering contests, surveys, promotions, and events
• Notifying you of changes to our services, policies, or terms

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Mod Pizza, our customers, and others
• Investigating potential violations of our policies or fraudulent, illegal, or harmful activity

4.5 Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and manage your account
• Legitimate Interests: Processing serves our legitimate business interests, such as fraud prevention, website security, and service improvement
• Consent: Where you have provided explicit consent, such as for marketing communications
• Legal Obligation: Where we are required by law to process your data

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party vendors and service providers who assist us in operating our business and providing our services. These parties may include:

• Payment Processors: To handle financial transactions securely
• Delivery Partners: To fulfill and track food delivery orders
• Cloud Hosting and IT Providers: To host and maintain our website and databases
• Analytics Providers: Such as Google Analytics, to understand website usage
• Email Service Providers: To send transactional and marketing emails
• Customer Support Platforms: To manage support tickets and communications
• Marketing and Advertising Partners: To deliver targeted advertising campaigns

All service providers are contractually required to use your personal information only as directed by us and in accordance with this Privacy Policy. They are not permitted to use your data for their own independent purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process
• Respond to requests from government agencies or law enforcement authorities
• Protect and defend our legal rights or property
• Prevent or investigate potential wrongdoing or illegal activities
• Protect the safety of our users, employees, or the public

5.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a materially different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify any individual with third parties for research, analytics, marketing, or other purposes. This type of data sharing does not constitute a disclosure of personal information.

5.5 With Your Consent

We may share your personal information with additional third parties when you provide explicit consent for such sharing, such as when you participate in co-branded promotions or authorize connections with third-party applications.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

6.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers. Sensitive data at rest is encrypted using industry-standard algorithms.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity through intrusion detection and prevention systems.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant third-party payment gateways. We do not store raw credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. We implement role-based access control and multi-factor authentication where applicable.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security practices
• Documented data handling and breach response procedures
• Regular internal audits and privacy impact assessments
• Vendor due diligence to ensure third-party service providers maintain appropriate security standards

6.3 Physical Safeguards

• Secure physical access controls to data centers and office environments
• Secure disposal of physical media containing personal information

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

7.1 Rights Available to All Users

• Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where retention is required by law or to complete a transaction).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email, or by contacting us directly at [email protected].
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service based solely on your exercise of privacy rights.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know About Data Sharing: You have the right to know whether we sell or share your personal information and to opt out of such sale or sharing for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information, you have the right to limit its use and disclosure to only what is necessary to perform the services you requested.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, machine-readable format.
• Authorized Agent: You may designate an authorized agent to submit privacy requests on your behalf. We may require verification of the agent's authorization and your identity.
• Shine the Light Law: Under California Civil Code Section 1798.83, California residents may request information about the disclosure of their personal information to third parties for their direct marketing purposes.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to verifiable requests within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

7.3 Rights Available in Other States

Residents of other U.S. states including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with enacted privacy laws may also have rights to access, correct, delete, and port their personal data, as well as to opt out of targeted advertising and profiling. We honor these rights where applicable. Please contact us using the information in Section 13 to submit a request.

7.4 How to Submit a Privacy Rights Request

To exercise any of the rights described in this section, please:

• Email us at [email protected] with the subject line "Privacy Rights Request"
• Clearly describe the right you wish to exercise and provide sufficient information for us to verify your identity
• We may require you to provide additional information to verify your identity and locate your records before fulfilling your request

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site. In addition to cookies, we may use web beacons, pixel tags, local storage, and similar technologies.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about our use of cookies, your choices, and how to opt out, please refer to our full Cookie Policy, which is available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9.1 Retention Periods

When personal information is no longer needed for its intended purpose and there is no legal requirement to retain it, we securely delete or anonymize it in accordance with our data destruction procedures.

10. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under 18 years of age. Our services are directed toward adults and we do not intentionally market to or solicit information from minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving notification, we will take prompt steps to verify the information and, if confirmed, delete the child's personal information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. Given our stricter 18+ policy, we apply an elevated standard of protection for minor users of any age.

11. International Data Transfers

Mod Pizza is based in the United States and primarily operates within the United States. However, some of our third-party service providers, such as cloud hosting providers, analytics platforms, and email delivery services, may process or store data in jurisdictions outside the United States.

If your personal information is transferred to, stored in, or processed in a country other than the United States, please be aware that data protection laws in those countries may differ from those applicable in the United States. We take steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your information.

Such safeguards may include:

• Entering into Standard Contractual Clauses (SCCs) or equivalent data transfer agreements with overseas service providers
• Ensuring recipients are located in countries or territories deemed to provide an adequate level of data protection
• Verifying that third-party processors maintain privacy and security standards equivalent to those required under applicable U.S. law

By using our services, you understand and consent that your information may be transferred to and processed in the United States and potentially other jurisdictions where our service providers operate.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, or applications. These include, but are not limited to, social media sharing buttons, embedded content, payment gateways, and third-party review platforms. This Privacy Policy does not apply to those third-party sites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

13. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority.

13.1 Complaints to the Federal Trade Commission (FTC)

For matters involving unfair or deceptive trade practices under the Federal Trade Commission Act, you may contact the FTC:

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Complaint Portal: reportfraud.ftc.gov

13.2 Complaints by California Residents

California residents may also submit complaints to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

13.3 Complaints by Residents of Other States

Residents of other states may contact their respective state Attorney General's office or consumer protection agency. We encourage you to seek out your state's specific authority for guidance.

13.4 Contacting Us First

We encourage you to contact us first before filing a complaint with a regulatory authority. We are committed to resolving privacy concerns promptly and fairly. Please reach out to us at:

• Email: [email protected]
• Website: modpizza-cafe.click

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want your online activities tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to browser DNT signals in a standardized way.

However, you can exercise control over your data through other mechanisms, such as cookie preferences, opting out of marketing communications, and exercising your privacy rights as described in Section 7.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users if the changes are significant
• Display a prominent notice on our website when required

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us:

We will make every effort to respond to your inquiry within 30 days of receipt, or within the timeframe required by applicable law. For California residents submitting CCPA/CPRA requests, we will respond within 45 days, with a possible one-time extension of an additional 45 days when reasonably necessary.